The spacious two-bedroom layout made our stay comfortable and relaxing. The staff demonstrated exceptional service, going above and beyond to assist with our travel arrangements and even helping us with laundry issues. We enjoyed the amenities, including an in-room washing machine, which added convenience to our trip. The location was ideal, close to the train station and various dining options, enhancing our overall experience.

The overall cleanliness could improve slightly.

The staff provided exceptional hospitality and assistance.

While the room was spacious, it felt a bit cluttered for four adults. The overall cleanliness could improve slightly, as we noticed a few overlooked areas. Additionally, despite being close to the metro station, navigating with heavy luggage was challenging and somewhat inconvenient.

The staff was exceptional, accommodating us with luggage issues. The room felt a bit cramped for five guests.

The beds felt too firm for comfort, and the lack of basic amenities like coffee, proper towels, and soap made the room feel lacking. It’s also inconveniently located a bit too far from the nearest train station and the main attractions, making transportation a hassle for those with heavy luggage. Additionally, the TV was outdated, limited to local channels with no option to stream anything.

Exceptional Family Stay with Great Amenities!

Our family's five-night stay was fantastic! The spacious two-bedroom layout made it easy to relax. The staff was incredibly helpful, making our experience even better. Don't miss the local dining options nearby, which added to our stay. Pro tip, take the shorter walk to Minowa Station for quicker access to the city!

Spacious rooms and great amenities

I had a wonderful stay in a two-bedroom apartment that felt more like a home than a hotel. The washing machine was super handy for our lengthy visit, and the layout provided plenty of room for everyone to relax. Just a heads up, though, navigating to the hotel can be a bit tricky for first-timers, especially with luggage.

The room was clean and spacious, with convenient facilities like an in-room washing machine that made laundry and drying a breeze. The staff provided exceptional hospitality, always attentive and quick to assist, which made for a welcoming atmosphere. While the beds felt a bit firm, the overall comfort was satisfactory. The surrounding area had a variety of dining options, including some great local meat and fish dishes, though navigation to the hotel could be tricky for first-timers.

I loved how clean and well-equipped our room was, especially with the washing machine. The staff really went above and beyond for us. Just a bit tight on space for four adults.

My family loved the spacious balcony and in-room washing machine. The location was quiet yet close to amenities, and we really appreciated having the option to self-cater with a full kitchen.

I had a lovely experience at Hotel Sails! The room was clean and spacious, making it ideal for relaxing after a day of exploring. The friendly staff provided helpful recommendations for local dining and were always warm in their greetings. The location was also conveniently close to Minowa station, making it easy to travel around Tokyo.

Pillows were a bit firm.

Spacious room with air conditioning and nice shower, but Wi-Fi was spotty.

great staff but room felt cramped

The staff provided helpful recommendations and went out of their way to assist with our laundry. The in-room washing machine was a major convenience after long days of exploring. Additionally, having a balcony made for a pleasant space to relax. I appreciated the nearby 7/11 for snacks and essentials.

Perfect for groups looking for convenience

The room was large like a whole apartment perfect for our group and had convenient amenities like a washing machine. The staff was friendly and accommodating when we faced issues with our laundry and made sure we had everything we needed

It wasn’t exactly cheap but still reasonable for what we got